Latest News
For older news items visit our Archived News page
March 2011
High customer satisfaction levels for Legallybetter law firms and solicitors
An analysis of the latest 181 client reviews and ratings submitted to Legallybetter.com* up to March 25th 2011 shows a high satisfaction rating:
- 83% of clients rate the overall quality of service received from their law firm or solicitor as either good (4 rating) or excellent (5 rating). Of these, the overwhelming majority - 120 out of 150 - rate as excellent.
- 12% of clients give ratings of either "poor" or "very poor" for the quality of service received.
- 5% rate the quality of service as only "average".
*- although only reviews and ratings scoring 3 or over are included on the public pages of Legallybetter.com, this analysis includes all reviews and ratings submitted. Ratings submitted of 2 or 1 ("poor" or "very poor") are passed onto the relevant law firm or solicitor in confidence to address.
February 2010
Find out how one Legallybetter law firm member - Bennett's Legal - is using our site to spread the word about its reputation by reading our Case Study
Paul Bennett, founder of Bennett's Legal states "Consumer comparison sites are well-established but law firms can be reluctant to be "compared", something I understand. But an increasing number of commercial clients find traditional printed directories expensive and lacking independent feedback and are drawn towards online directories. We considered these factors and decided that the opportunity to attract private clients and businesses on the basis of our reputation is something that cannot be ignored. That's why we chose to utilise Legallybetter".
Find out how Legallybetter complies with the SRA Code of Conduct by looking at our Compliance Statement
January 2010
The Internet is now used more than any other source (apart from friends and family) to find a solicitor and websites are emerging to help you find a solicitor and choose the right legal representation for you.
Choosing a solicitor is an important decision but traditional methods like local phone books and directories tell you nothing about the quality of service available or the suitability of a specific legal adviser for your specific problem.
These new websites offer more effective ways to find a solicitor and some of the leading sites are described in this PDF Guide.
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May 2009
New Legallybetter White Paper: 'Choosing Legal Representation' explains UK legal comparison sites and legal matching sites
Choosing Legal Representation in the UK: How the Internet is Transforming User Behaviour and Legal Services Marketing is a new White Paper from Legallybetter. It reviews the increasing role played by the Internet when looking for information on solicitors and comparing solicitors and then describes some of the emerging legal information sources on the Web: legal comparison sites, legal matching sites, sites from law firm networks.
View the 'Choosing Legal Representation' white paper (pdf)
April 2009
Legal Referral Sites Galore - But Which will Work?
Joe Reevy. Words for Business, 17th March 2009
A detailed independent analysis of some of the sites mentioned in Legallybetter's White Paper.
Contact enq@words4business.com for more information.
March 2009
Visit the new Legallybetter blog at www.legallybetter.blogspot.com to comment on and discuss legal issues and legal services.
January 2009
Law Firms in Shock as Comparison Site Hits Web - But is that the Right Reaction?
Jo Reevy writing in Words4Business notes that "law firm partners will be shocked by the announcement that a comparison website in the form of Legallybetter has been launched which will allow clients to rate law firms independently for service quality and to display the results publicly." He asks "Is this a threat or an opportunity?". The article adds "law firm marketing expert Jon Hepburn - the brains behind Legallybetter- explained to me that for firms that really do offer excellent client service, it is a great opportunity to show how they shine. For those who talk the talk but do not walk the walk it is a clarion call to improve -fast."
Law firm newsletter and web content specialists Words4business.com publish a periodic newsletter containing items of importance and interest to law firms and to help them improve marketing and profitability. To subscribe send an email to goodthingsforlawyers@bestpracticeonline.com.
Launch of Legallybetter to compare solicitors is front page news in the Law Society Gazette
See the Law Society Gazette's front page item on the 15th January 2009 at:
http://www.lawgazette.co.uk/news/internet-first-solicitor-searches
Local marketing of Legallybetter begins in Coventry, Birmingham with feature in the Birmingham Post explaining how to use Legallybetter to find local solicitors and compare solicitors :
http://www.birminghampost.net/birmingham-business/birmingham-business-news/legal-business/2009/01/20/web-site-to-make-choosing-lawyers-easy-65233-22736315/
Solicitors Coventry
Solicitors Birmingham
Solicitors Warwickshire
Solicitors West Midlands