FAQs - Consumers and Law Firm Clients
Submitting Solicitor Reviews and Solicitor Ratings to help Others Find a Solicitor
What happens to my law firm review and ratings once I submit them?
Once you have submitted your Solicitor Review, your Review and Ratings are sent electronically to Legallybetter for processing on the site. Your personal details are held securely on our database and these are not passed on to any business or third party except the law firm you have reviewed. These details are held for two years and then all your details are removed from our site and deleted.
Your full name will be sent direct to the law firm for verification that you were a client. They will not be sent your email address and Legal Stars ratings without your permission.
If you have completed all the feedback form your details will be entered into our prize draw.
How does the prize draw work?
If you have completed all the Law Firm Review or Solicitor Review form, your name will be entered into our prize draw for a 6-month period starting from the date your review appears on the site. The winner is chosen at random and the winner is notified by email. The draw takes place in the last working week of the quarter.
What if I do not fully complete the review ?
If you do not input your full name/display name/email address/law firm name/town/city on the consumer review form, this will be considered anonymous. Anonymous reviews cannot be included on the site and will not be placed in the prize draw.
Can I submit a review and ratings for a law firm that is not already on the site?
Yes and we would welcome reviews and ratings about these law firms and local solicitors. We want to cover all local areas in the country so the more local solicitors we have the better enabling visitors to compare solicitors and find a solicitor in most postcode areas.
Why do you need my contact name and email details?
These details are important for verifying that your feedback is genuinely yours. Your comments and ratings could have a positive influence on the standards of a law firm and help them improve their service. We will pass your full name on to them so that they can confirm that you were/are a client and so that they may act on any comments made. In some instances a law firm may want further information about your experience with them, and Legallybetter will contact you by email for your permission for them to do so. These measures are to protect the integrity of the site so that users can trust that the comments listed are genuine.
What if I want to make a formal complaint about a law firm or legal representative?
Legallybetter is not a site to replace a law firm's formal complaints procedures. If you want to make a formal complaint you should contact the law firm or legal representative directly.
Searching to Find a Solicitor
How can I be sure that a consumer review on the site is genuine?
Legallybetter.com is committed to ensure genuine reviews are represented on the site through Legal Stars and consumer comments. It is very important to Legallybetter that feedback can be verified for future consumers and all law firms present on the site. There are security monitors in place to review consumer reviews and comments (please refer to the terms and conditions) allowing Legallybetter to protect the consumer, the law firm and the site's integrity. In addition, Legallybetter will assess every five reviews to monitor trends and highlight them to law firms if required. Legallybetter will take swift action if any evidence of misuse is identified
Are all law firms on the site?
No, only law firms and local solicitors where client reviews and/or client Legal Star ratings have been added to the site and the law firm has agreed to join the site. We want visitors to be able to find a solicitor across the country and compare so we are adding solicitors month by month.
I have not found any law firms in my local area. Am I doing the search incorrectly?
No. Legallybetter is gradually expanding its geographical coverage so there may be some specific geographical areas and some practice areas not yet covered by Legallybetter law firms or local solicitors. However, the law firm search will still find the nearest law firms and local solicitors to you so it is still worth undertaking a search.
Already Legallybetter can help you find a solicitor in:
Solicitors Arundel, Solicitors Bournemouth, Solicitors Beaconsfield, Solicitors Bedford, Solicitors Billingshurst, Solicitors Burton upon Trent, Solicitors Chippenham, Solicitors Colne, Solicitors Coventry, Solicitors Eastleigh,
Solicitors Goring, Solicitors Heckmondwyke, Solicitors Lancing, Solicitors Lytham St Annes, Solicitors Middlesborough, Solicitors Northwich, Solicitors Petworth, Solicitors Redditch, Solicitors Rustington, Solicitors Shrewsbury, Solicitors Sunderland, Solicitors Steyning, Solicitors Stoke on Trent, Solicitors Storrington, Solicitors Stratford upon Avon, Solicitors Swansea, Solicitors Thetford, Solicitors Wakefield, Solicitors West Haddon, Solicitors Worthing
Solicitors Bedfordshire, Solicitors Buckinghamshire, Solicitors Cheshire, Solicitors Dorset, Solicitors Glamorgan, Solicitors Hampshire, Solicitors Lancashire, Solicitors Norfolk, Solicitors Northamptonshire, Solicitors North Yorkshire, Solicitors Shropshire, Solicitors Staffordshire, Solicitors Tyne & Wear, Solicitors Warwickshire, Solicitors West Midlands, Solicitors West Sussex, Solicitors West Yorkshire, Solicitors Wiltshire, Solicitors Worcestershire